A service designed for the peace of mind of your community
At Serra Real Estate Group, we understand the importance of responding quickly and effectively to any problems that may arise in communities of owners, especially outside of normal business hours. For this reason, we have launched a 24 hour telephone service, designed to manage any type of emergency breakdown that affects community spaces or equipment.
Thanks to this service, community owners and residents can be sure that they will have an immediate solution to problems that may compromise the functionality or security of their buildings. This system guarantees a professional and effective response, regardless of the day or time.
How does the 24-hour emergency service work?
The procedure is very simple and efficient. In the event of any incident, simply call our customer service number, 93 814 17 51, to report the nature of the problem. The operator will record the fault and coordinate the necessary intervention to resolve it.
In cases where additional actions are required beyond the immediate emergency, these will be subsequently evaluated by the manager assigned to the community, guaranteeing a complete and appropriate solution for each situation.
Who can use this service?
This service is designed to be used exclusively by the president of the community or the delegated person, who will be responsible for communicating the incident and, if necessary, authorize the intervention of the corresponding professional, as well as the cost associated with the repair.
When should this service be used?
The 24-hour emergency service is designed to cover situations that occur outside of normal business hours, such as:
- Nights: Breakdowns that cannot wait until the next day.
- Weekends: Problems that arise on non-working days.
- Holidays: Incidents requiring immediate attention on holidays.
- Vacation: Ensuring support during holiday periods, when offices may be closed.
This service focuses exclusively on real emergencies, that is, situations that may cause serious damage or significant problems if not resolved urgently.
What is considered an emergency breakdown?
Emergencies encompass a wide range of problems that can affect the safety, functionality and habitability common areas. These include situations that, if not addressed immediately, may result in greater damage or harm to co-owners and third parties.
Common examples of emergency breakdowns
- Gas: Leaks or breaks that represent an imminent danger.
- Water: Pipe breaks, floods or water pump failures.
- Electricity: Power cuts in common areas or failures in essential elements such as lighting.
- Elevators: Trapped people, flooding in the pit or faults that leave the elevator inoperative.
- TV antennas: Widespread signal problems affecting the entire community.
- Unblocking: Blockages in pipes that cause wastewater problems.
- Entrance door to the building: Closing problems that compromise the security of the property.
- Parking doors: Faults that prevent the garage doors from being opened or closed manually.
- Others: Falling facades, damaged roofs or any situation that represents an immediate risk to the community.
Advantages of 24-hour emergency service
- Peace of mind 24 hours a day, 365 days a year: No matter when the problem arises, there will always be a team available to handle the incident.
- Speed and efficiency: Response times are designed to minimize any damage or disruption to neighbors.
- Professional coordination: Interventions are carried out by qualified technicians, ensuring an adequate solution.
- Continuous monitoring: All incidents are subsequently evaluated by the community manager to ensure that necessary long-term measures are taken.
- Adaptation to the specific needs of each community: The service is designed to cover a wide range of emergencies and ensure the safety and functionality of common spaces.
Why choose Serra Grup Immobiliari
At Serra Real Estate Group, we have decades of experience in managing communities of owners. Our goal is to offer services that make life easier for residents and guarantee the safety and proper functioning of their properties. This 24-hour emergency service is another example of our commitment to the quality, efficiency and professionalism.
If you want more information about this service or any other related to community management, do not hesitate to Contact us through our email info@serra.immo or by visiting any of our offices. We are here to help you.